Shipping policy
STANDARD SHIPPING: Please allow up to 5-6 business days to receive your order after your payment is cleared bundles only. Customize wigs (build a wig) may take up to a week for shipping. HAIRAFFAIR LLC will take 2 business days (not including weekends) to process your order. After 48 business hours processing it will take 2-4 business to receive your package, you will receive your tracking number on or before the 3rd business day, all orders placed after 5:00pm EST are considered placed the next business day. In most cases we will ship your items before that. It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control. All orders will ship within approximately 2-3 business days once payment clears, depending on the shipping method you select. For orders placed prior 5pm (EST) will be processed that day, If placed after 5pm (EST) an additional day will be required for processing. We will give you a delivery estimate when you place your order based on the information we receive from our system. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us. If the product you ordered is not available, We will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund immediately. UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES
Your order will normally be shipped via USPS to the address you provide. Tracking numbers are sent to your email address as soon as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS tracking or FedEx tracking number to track your package in transit. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Due to problems with missing shipments and fraud attempts, we ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up,if necessary. No refunds will be issued for refused or abandoned shipments.
Shipping: The product must be sent back at your expense. We recommend you use a shipping provider with a signature confirmation service, and/or insurance to protect your package. We will not be responsible for lost or non trackable packages. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
